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Privacy Policy

Your privacy matters to us. This policy explains how PetSwipe collects, uses, and protects your personal information.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, update your profile, post content, or contact us for support.

  • Account information (name, email, password)
  • Pet profile information
  • Location data (with your permission)
  • Communication preferences
  • Usage data and analytics
  • Device information and identifiers

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including to:

  • Create and manage your account
  • Connect you with other pet owners
  • Provide customer support
  • Send you technical notices and updates
  • Communicate with you about products, services, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent or unauthorized activity

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. This does not include trusted third parties who assist us in operating our app, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including encryption in transit and at rest. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Cookies & Tracking

We use cookies and similar tracking technologies to collect and track information about your activity on our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our service may not function properly without cookies.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to our use of your information
  • Withdraw consent at any time
  • Data portability - receive a copy of your data
  • Lodge a complaint with a supervisory authority

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Third-Party Services

Our service may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

9. Children’s Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

PetSwipe Privacy Team

Email: privacy@petswipe.in

Location: Bangalore, India

Last updated: February 14, 2026